Q. How can DMD help us install an in-house document imaging capability?

A. We determine the type and quantity of original paper you would scan -- and how you would use the electronic images. Using that information we recommend particular scanners, imaging and indexing software, and image retrieval and viewing software. We usually meet with you in your location and often put on a demonstration there.

Q. How does DMD assist us to make our new imaging system operational?

A. DMD usually installs the agreed hardware and software at your location. We get the system working efficiently and then train your staff to operate it.

Q. What is the cost of a complete imaging system?

A. System cost depends entirely on the type and quantity of originals to be scanned and how the images would be used. The least expensive system might consist of only a modest scanner and free viewer software, less than $1000 complete. Alternately, when you have high volume, color and mixed content documents, and complex indexing is required, the cost could range to many times that much.

Q. What if we have problems with software or hardware after the sale?

A. Everyone does! That is the reason DMD sells only the highest quality hardware--equipment that is backed by the manufacturer. 

We favor Kodak because that company has its own trained employee-technicians. A warranty or service agreement from Kodak really means something-- Their trained technicians have all the parts that might be needed; they can fix a down system in hours! 

We favor PSIGEN over other scanning and indexing software alternatives as Ascent Capture, Input Accel, or others because the PSIGEN team aggressively supports their software installations. 

Our customers can get someone on the telephone instantly-- and 99% of calls result in an immediate solution.

Q. What does it mean that PSIGEN and OCR software are listed in the GSA?

A. If you are a federal, state, military, or university system buyer, purchasing through GSA can be greatly expedited and simplified. All government purchasing regulation allows direct GSA purchase without requirement to acquire several independent price quotes. The GSA price is assumed to be the most competitive.

Q. What function does TypeReader and FineReader OCR software perform?

A. OCR software converts the image to text. The software "reads" or recognizes the font characters and outputs text that can be edited by other software such as Microsoft Word. This software also simultaneously converts scanned images to Acrobat PDF, including "image + Hidden text" format. It can perform such conversion in extremely fast and labor reducing batch processing mode. Either of these software products effectively eliminates the need for Acrobat Capture software.